QUALITY STANDARDS

Choice, Compassion, Community​

These are the 3 Cs of Three Sisters Care. We respect our customers’ choices, encourage independence and happiness and we are committed to creating social interactions and social value. Three Sisters Care is committed to delivering the highest quality of care.

Our dedication to equality, diversity and human rights is paramount to the way we work and we have many mechanisms in place to ensure that we can track and monitor the quality of the care that our customers receive, including regular training for care workers, spot checks on the phone and in person and easy ways for customers and their families to contact us about any concerns, complaints or compliments.  

To read more about quality standards, regulations and general trends in the social care sector, we recommend the Community Care blog. http://www.communitycare.co.uk/blogs/adult-care-blog

POLICIES AND OTHER DOCUMENTS

Click on the PDF icon to download the following documents.

Please bear with us while we upload some documents we'd like to share with you. Our CQC certificate is already available for you to download.

CQC Certificate

We are registered with the Care Quality Commission, our certificate number is CRT1-511278591. Click on the icon to download our CQC Certificate.
 

Care and Support Plan

Our Care Plan follows a carefully designed person-centred approach so that we can customise our care specially for you. Click on the icon to download a sample of our Care Plan.

Adult Protection Policy and Procedures

We have an Adult Protection Policy based on approved government guidelines and strict procedures in place to prevent abuses, from stringent recruitment policies to outstanding training and support and streamlined response mechanisms.

 

Staff Training Policy (COMING SOON)

Our Care Workers are all qualified to work in health and social care, but we also give then regular refresher training in the most essential quality assurance areas, to improve our services and help advance our workers in the community and society. Click on the icon to download our Staff Training Policy.

 

Compliments and Complaints Procedure (COMING SOON)

Click on the icon to download our Compliments and Complaints Procedure.

Feedback Form (COMING SOON)

We strongly welcome all feedback from customers and their relatives. You can write in our feedback book in the office, call us anonymously on 020 7790 6057, send back a Feedback Form, attached here for your convenience.

 

© 2017 Three Sisters Care Ltd. Registered company No: 7606018. Registered with the: