Elderly Care at Home

 

At Three Sisters Care we offer a number of services that are aimed at supporting older people to live independent, stimulating and fulfilling lives.

 

All our services are 'domiciliary care' - this means care that is offered by care assistants who come to your own home (as opposed to 'residential care' which refers to care and nursing homes) This means that everything we do is geared towards making life in your own home easier for you. So if you are looking for care that supports you or your loved one remain at home for longer, then read on.

 

What can care workers do for me?

 

There isn't really anything called elderly care these days; instead we talk about 'person centred care', an approach which focuses on the outcomes that the user of the service wants, for example: 

 

  • Maintaining personal hygiene - this includes helping you (or your elderly parent) to shower or bathe and if necessary to help them with toileting. Many of our care assistants are qualified in incontinence care and catheter care too.

  • Personal grooming - our care workers can help with dressing, skincare, hair care and other personal grooming tasks.

  • Cooking and eating - care workers can also do your groceries, cook for you or help prepare meals and they can help you eat too if you need. For people with swallowing problems we have care workers trained specially in helping people to eat who are at risk of aspiration.

  • Medication - all our care workers are trained in administering medication and some are trained in administering liquid medication.

  • Accessing the community - we offer what we call 'escorting' services, which is when a care worker will accompany you to a day care centre, a friend's house, to the swimming pool or even just accompany you on a short walk in the park for gentle exercise.

  • Knowledge of conditions - in our company we offer training in several conditions that we consider mandatory; such as dementia, stroke, Parkinson's, diabetes, mental health and learning disability.

  • Complex health needs - as an NHS approved supplier, we have a very high level of specialist health related qualifications amongst our care staff, from supporting nebuliser use to PEG feeding. Please call our Care Manager Una to discuss individual needs. For very rare kinds of healthcare support you might need at home, we are happy to train staff especially for you. 

  • Companionship - we can provide care assistants to spend the day with you, for example if you need assistance at all times and live with people who might be out working during the day. We also have live-in packages that you can find more about on this page.

 

Isn't home care expensive?

 

For general personal care and the types of home care services listed above (excluding health care) it's not very expensive.

 

For private paying customers, our rates start at £13.50 an hour and our minimum visit time is only 2 hours. We normally need a minimum visit package of 6 hours a week.

 

About half our elderly customers who recieve care at home have their home care paid for by their local authority - but this is means tested.  There are various methods for this. Please visit our Paying for your Care page for more details on costs and on how you can check if you or your loved one might be eligible for council funding.

 

The third route of care funding is from the NHS. Unless you have certain health conditions (dementia is included in that list) you will only get the NHS to pay for your care when you are discharged from hospital. Please note this is not means tested so if you are reading this because your loved one is about to come out of hospital make sure you talk to the ward or hospital social worker to see whether they have assessed that your loved one needs care at home. If they do, then it's their responsibility to pay for this for the first 3 months. You should contact the Continuing Heath Care (CHC) team in your hospital.

 

We know it's very difficult to arrange the cost of long term care if your or your parent's assets are not liquid. These three months give you the time you need to work out what to do, so we encourage people to claim this where they can, as so few people are aware of this.

 

What do I do next?

 

Firstly, don't worry. We are very experienced in helping people who may be trying to access home care for the first time. One of the reasons we started Three Sisters Care (in 2011) was precisely because there just aren't that many personable approachable home care providers out there for the public to access.

 

All you need to do is call the office and speak to Una or Jobeda. We take some every basic details and then we will come out and visit you in your home for a no obligation visit, usually within 48 hours. We can do this in the daytime, evenings or weekends, whenever is convenient for you and your family. Sometimes we can even bring a potential home care worker for you to meet at this visit. You are never stuck with anyone, you always have a choice and you can even interview them if you want. As on March 2016  we have just over 90 care workers so there's lots to choose from and we increase our workforce by about 4 care staff every month.

 

If you want to go ahead with a trial service after this first meeting, we can usually have a care package started within 48 hours. If you decide not to go ahead you are welcome to come back to us at any time and people do come back to us several weeks after first contact once things are more organised. And that's fine too.

 

Let us give you some honest reassurance: a very common pattern is that the children of the person needing care is trying to get this organised for their elderly parent and it's the parent who is resistant. It's only after the parent has met us (either the managers or the carers), that they slowly come round to the idea. Many people feel they are wasting our time because when we visit, their mum or dad says they don't feel they need us! But it's ok, this happens a lot and it's just the process, we won't take offense, honest! It can take 3 months or 6 months but at some point when your parent accepts their condition has deteriorated, you can remind them about that very nice lady they met from Three Sisters Care...so it's all about making that transition easy for them and allowing them the time and space to think about it, and we're good with that.

 

Click here to go to our Contact Us page. If viewing on a phone, click this number to speak to Una or Jobeda today: 02077906057.

 

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